How can we help?



What size should I buy?

For necklace sizes, please consult our sizing guide which details the lengths available to complement your unique preferences and neckline. Whether you're seeking a delicate choker or a statement piece, our guide will assist you in selecting the perfect size for your desired look.

Our rings are sized to order. If you are unsure of your ring size, email us at and we will help you find the right fit.

Is every size and style ready to ship?

Our exquisite jewelry pieces are meticulously handcrafted to order, ensuring unparalleled quality and attention to detail with each creation. While we maintain a stunning array of sizes and styles to suit diverse tastes and preferences, please note that our commitment to craftsmanship means that every piece is crafted specifically for you.

This bespoke approach allows us to tailor each jewelry item to your individual specifications, guaranteeing a perfect fit and exquisite design that reflects your unique style. While this means that your piece may not be readily available for immediate shipment, rest assured that the craftsmanship and personalized attention invested in every creation are well worth the wait.

We believe that luxury is in the details, and our made-to-order process ensures that your jewelry piece is a true reflection of your personality and discerning taste. From selecting the finest materials to hand-finishing every intricate detail, we take pride in delivering a timeless masterpiece that exceeds your expectations.

Your satisfaction is our utmost priority, and we are dedicated to ensuring that your custom-crafted jewelry piece is nothing short of extraordinary.

Can I cancel my order?

Once an order is placed, we provide a 24 hour window in which to cancel your order in writing, to

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

When can I expect my piece to arrive?

Each creation is meticulously handcrafted with precision and care to ensure the highest quality and attention to detail. Due to the artisanal nature of our process and the exceptional craftsmanship involved, we kindly ask for your patience as we craft your piece to perfection.

Please allow up to 5 weeks for creation from the time your order is confirmed. This timeframe allows our artisans to devote the necessary time and expertise to bring your vision to life, ensuring that every facet of your jewelry piece meets our uncompromising standards of excellence.

Rest assured, we understand the anticipation of receiving your treasured jewelry item. Once your piece is completed, it will be promptly shipped using Fedex Express to ensure its safe arrival at your doorstep. Should you have any questions or require further assistance regarding the status of your order, our dedicated customer service team is always available to provide support and updates.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Is it possible to pay for expedited shipping?

For your convenience, all in-stock orders within the United States are shipped with complimentary 2nd-day delivery via FedEx Express. Should you require your order sooner, we offer expedited overnight shipping for an additional fee. Simply reach out to us at, and our team will arrange this for you.


Do you offer engraving?

Enjoy the exclusive opportunity to personalize your cherished jewelry piece with our custom engraving service, available for up to one year following delivery. Elevate your purchase with a touch of sentimentality and refinement by adding a personalized message or significant date, transforming your jewelry into a timeless keepsake that resonates with meaning and elegance.

Whether you wish to commemorate a special occasion, express your love and appreciation, or simply add a personal touch to your jewelry collection, our engraving service offers a unique opportunity to create a truly one-of-a-kind treasure.


There isn't an Anne Baker showroom where I live. How do I see the pieces?

We understand that not everyone has the opportunity to visit our atelier in New York City. To ensure that you can still experience the beauty and elegance of our collections, we offer virtual appointments.

During your personalized virtual appointment, you will be guided through our currently available pieces and be provided with expert insights and assistance as you explore our stunning designs from the comfort of your own home. Whether you're searching for the perfect engagement ring, a statement necklace, or a pair of dazzling earrings, our virtual appointments allow you to view our jewelry pieces up close and ask any questions you may have.

Please email us to arrange a virtual appointment.

Is the NYC showroom by appointment only?

Visit by appointment only in NYC. Please join our list to be first to know of upcoming trunk shows in your area.

Get in touch

Have questions about your order, or a general enquiry?